ACA compliance isn’t just new to organizations – it’s new to employees as well. And when employees receive their first 1095-C form, they’re bound to have questions and concerns. Tango can help, with a range of services to support employees from the moment they first see the form until it’s safely and correctly submitted to the IRS.
Electronic Data Download and Transmission. As part of our ACA Concierge Service, Tango will provide electronic download of data for 1095-C statements. We have also been certified to transmit to the IRS, which means we can offer electronic delivery or paper transmission of the form, online access for client administrators or employees to access tax forms, and an allotment of reissue and correction 1095-Cs.
Employee Help Center Service. We can also provide a call center to answer employee questions, whether they’re uncertain what the form is for, think their form needs correction, or even if they’ve lost it or thrown it away. Help center hours are 7:00-7:00 Central time. Tango can also provide train-the-trainer documentation and education for an employer’s preferred call center, as well as train-the-user documentation and webinar or onsite education for employees.
(Pricing) Factors affecting standard pricing include whether Tango’s phone number is listed on the Form 1095-C coversheet, or is offered as an extension option within the benefits phone system, or is directly transferred from the company. Additional factors include call types expected to be fulfilled by the call center and the number of expected calls. Pricing estimate will be based on current eligible population, expected 1095-C forms issued, our estimation of call length, and reasonable equivalent volume numbers for similar services. Client must utilize Tango’s ACA Compliance Suite and 1095-C fulfillment services.