Benefits Engagement Platform

Personalized & proactive tool engages employees with the right benefits

Organizations provide benefits programs to help employees navigate new diagnoses and the complexities of the healthcare system. But education is not enough to increase engagement with these benefits. The key is guiding employees to discover and choose benefits that can assist in their care both proactively and soon after a new diagnosis.

Tango Benefits Explorer

  • An employee has a new diabetes diagnosis? Benefits Explorer can recommend your weight management and diabetes management programs.
  • An employee is planning a surgery? The tool can suggest your second opinion vendor or a healthcare advocate.
  • You are launching a new wellness program? Our software can let your employees know about it.

How Tango Benefits Explorer Helps

  • Engages employees to discover, choose and use the programs that can help them the most.
  • Increases employee wellness and productivity.
  • Decreases healthcare trend for employees and employers.
  • Improves program results and return on investment.

 

Challenges of Multiple Benefits Programs
 
HRCI-Battle Low Employee Engagement
How to Battle Low Employee Benefits Engagement

How we're different

Tango Benefits Explorer helps engage more employees with strategic benefits programs relevant to their needs.

  1. Comprehensive Solution: Our platform supports employees throughout their benefits experience:
    • from helping them find and understand their benefits
    • to selecting the right benefits, and
    • using and getting the most out of them.

Add our health plan decision support software, for an even more complete solution.

  1. Proactive and Personal Engagement: The Tango approach emphasizes proactively engaging employees with the right programs at the right time. We use big data and artificial intelligence (AI) combined with expert assistance to know when to offer up relevant benefits.
  2. Platform-Neutral: Tango Benefits Engagement works with the benefits you already have in place. We can easily integrate with your current Benefits Administration platforms or HR intranet sites.

How it works

Discover Programs

  • Targeted engagement emails
  • Content based on “people like me” analysis

Receive Personalized Recommendations

  • Opt-in for personalized program recommendations
  • Connects employees with the best programs to enroll
  • Chatbot program navigation

Connect with Benefits Coaches

  • Experts in helping employees finalize their decision to enroll
  • Knowledge about benefits programs

Discover Benefits Programs

Tango Benefits Explorer makes it easy for employees to use, find, and understand the benefits programs you offer. This engagement is essential when employees are seeking care, so they achieve optimal outcomes and your organization better manages its healthcare trend.

  • Segmentation: Employees are grouped into “people like me” segments to provide more targeted educational content.
  • Benefits Communications: Tango helps employees better understand their benefits with innovative communications. These include videos, graphics, eBooks and short descriptions. We use a variety of content formats to reach different learning styles including email, SMS, intranet, physical mailers, and posters.

Receive Personalized Recommendations

  • Personalized Tips: Our software provides proactive, personalized tips based on the analysis of claims and other data. The tips also direct employees to the right benefits program for their immediate needs. We also include cost saving advice.
  • Hyper-personalized recommendations: Fill out a short questionnaire and opt-in for claims for more targeted guidance.
  • Intelligent Chatbot: We use a chatbot to quickly educate and guide employees to the right benefits program for their situation. This helps extend your HR team and provides an interactive experience for employees to explore which benefits programs might be beneficial for them. It’s easy to integrate the chatbot on existing intranet benefit sites, HRIS systems, or decision support software.

Connect with Benefits Coaches 

If an employee’s questions cannot be answered by the chatbot, then our real-life experts step in to help.  Our Coaches are HIPAA-certified, US-based advocates who are experts in your portfolio of programs and benefits. Employees engage them through a direct phone call or are handed off by the chatbot, and they connect employees to your strategic programs based on immediate needs.

 

Need help guiding employees to the best medical plan?

Our Tango Decision Assist software gives a quick and accurate health plan recommendation in just 3 minutes.  Learn more

Some challenges our solution solves

Customer results & kind words

Increased Engagement

by 220%

of HSA-eligible plans in just two years with personalized guidance

Employees Saved

avg. of $1226

by selecting the best plan for their needs

Company Saved

$35M in one year

by providing personalized decision support to employees

“We engaged Tango because our engagement rates were not as high as we would like them to be. It’s critical that we address our medical trend with these programs and without Tango we’d still see minimal usage. Tango’s engagement program helped us increase enrollment exponentially in our targeted care programs and our employees love the service they receive.”

VP, Fortune 500 Company

“We’ve used Tango’s Decision Assist for several years and it always helps employees pick the right plans. When we expanded to use the other features, they were a perfect complement to not only helping them enroll in the best plans but also how to use them.”

SVP, Financial Services Company

Resources: Decision Support & Benefits Engagement

2021 HRCI Battle Low Employee Engagement

HRCI Credit: How to Battle Low Employee Benefits Engagement

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Strategies to target underperforming benefits programs & help increase employee engagement. Tips how to engage employees during & after the COVID-19 crisis.
Infographic-Benefits Communications Path to Change

The Benefits Communications Path to Change

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Navigating change, like rolling out a new health plan, can be difficult. Learn how to use benefits communications to reach your employees.
Hidden Benefits Data Driven Decision Support

Hidden Benefits of Data-Driven Decision Support

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Learn more about the hidden benefits from a true data-driven benefits decision support tool, and how you can use them to improve open enrollment.